Carers UK approached us with a wealth of research and data which helped us really grasp the problem: in a nutshell, 3 million people in the UK juggle unpaid care with a day job. These people can find it hard to get help, both in and outside the workplace, and 1 in 5 ends up leaving work to care.
Whilst care management is the first issue surfacing from Carers UK research, the real opportunity we identified was in improving communication between different players in the care system (family members, care professionals, doctors, etc).
Working alongside Carers UK, we prototyped and tested several ideas with both professional and occasional carers. Our first prototypes were static images, printed on paper and user-tested with the help of a facilitator.
We then co-developed an interactive online prototype, using a drag&drop interface builder so that the team from Carers UK could also contribute. This interactive prototype was tested with stakeholders and users, and formed the basis on which we built the Jointly Beta app.
After Jointly Beta was rolled out to the app stores, further testing was conducted with early adopters. Their feedback was then folded into new sprints of development which resulted in several update releases.