Jointly is a care app that we developed for Carers UK. Carers UK is a non-profit organisation who campaign to find better ways to help carers. They also give expert advice, information and support to caregivers.

An app for carers

Jointly is an app for carers who collaborate with others in providing care for a loved one. Caregiving is a little simpler, less stressful, and much more organised when done jointly. It is especially helpful for those who balance employment and caregiving.

Digital innovation in the care sector

Carers UK asked Milo to be their Tech for Good technology partner. We helped them explore ideas of what a new kind of care app for carers might look like. Jointly started life as a digital innovation project kick-started by the digital product design team at Carers UK. The team were looking at new ways to support carers through:

  • Mobile care monitoring
  • Communication tools
  • New kinds of digital services.

Carers UK research

Carers UK approached us with a wealth of research and data which helped us really grasp the problem.  In a nutshell:

  • 3 million people in the UK juggle unpaid care with a day job
  • 1 in 5 end up leaving work to care. 
  • Carers can find it hard to get help both in and outside the workplace.

A messaging app for carers

Care management was the number one issue identified in research from Carers UK. However, the real opportunity that we identified was that a care app for carers should improve communication. In particular, communication between family members, medical experts, and other stakeholders in the care system.

Design thinking

Our user experience design team followed a Design Thinking approach. We developed a series of lean UX prototypes that could be tested with small groups of users. The lean UX process focused on designing the core user experience of the care app. Our UX team worked closely with Carers' digital product development team in order to accomplish this. The main goal was to concentrate on getting feedback from stakeholders and users as soon as possible. By gathering input, the UX team was able to choose which features to add in our carers app. Now we could design a feature roadmap for next software releases.

Prototyping with lean UX

Our UX team worked closely with the digital product design team at Carers UK. Together, we developed and experimented with numerous care app concepts. The prototypes underwent testing with professional and occasional carers. Our first prototypes were printed on paper and put through user testing with the aid of a facilitator. After that, using a drag-and-drop interface builder, we jointly developed an interactive web prototype. As a result, the Carers UK team was able to contribute to the prototype's design.  Users and stakeholders participated in the testing of this interactive prototype. The findings of this research  helped prioritise features for the Jointly Beta care app.

Beta release and soft launch

Before it was released to the app stores, the Jointly Beta care app underwent several iterations. With a soft launch, we could keep testing the app among early adopters. Early adopters were highly motivated to provide feedback and had even started searching for an app for carers. We incorporated their suggestions into fresh product design and app development sprints. As a result, the Jointly care app has continued to get better and new versions have been consistently released.

A circle of care

With the Jointly app users can create a circle of care for the person you are looking after. Once all carers are inside the circle, they can use Jointly to organise care.

Features include:

  • Home: Invite people, see who is in your circle, view a log of recent activity
  • Profile: Store useful information about the person you are looking after. Access it any time at a click of a button!
  • Messaging: Communicate with everyone in your Jointly circle at a touch of a button! Simply post a message or upload an image.
  • Notes: Create and organise notes and store images, sort them into categories or just view as a simple list.
  • Tasks: Keep organised and on top of things by using tasks and task lists. Simply create a task and assign it to any member of your Jointly circle, including yourself. You are then able to monitor its status.
  • Calendar: Create date/time specific events and invite anyone in your circle. You can also use the field provided to invite people outside your circle.
  • Medication: Use Jointly's Medication feature to keep track of a person's current and past medication. You can also upload an image to quickly recognise a medicine.
  • Contacts: Store useful contacts and access their details anytime, anywhere!

What users think of the Jointly app for carers

Jointly combines group messaging and to-do lists with other useful features, including medication lists, calendar and more. Jointly makes communication and coordination between those who share the care as easy as a text message. The Jointly app for carers has received the following comments:

Looking after someone can be so complicated. Jointly helps me stay on top of things and share information easily with everyone involved in my son’s care.
I think it’s a great idea –a great way of sharing information with the people I choose. This app helps me to keep everyone in the loop. Thank you!
I'm a junior doctor who has just started using your excellent app for the care of my grandfather, and it's been a really useful tool.

Jointly for professionals 

Many forward-thinking businesses and service providers offer Jointly for free to carers in their workforce or community. There are two main advantages:

  • Delivering policy change: Jointly is a low-cost tool that can assist organisations in bringing about change. By giving them a tool that is practical for caregivers daily lives, it enables them to successfully support carers.
  • Retention of skilled workers: 1 in 7 people in any workforce is caring for someone who has a disability, is frail or ill. There has never been a more important time to focus on the benefits of retaining skilled workers. Jointly can be used as part of a strategy to reduce the costs of recruiting and re-training new staff.

What employers think of the Jointly app for carers

We were delighted to offer the Jointly app to our colleagues. Jointly is an innovative service that supports carers to manage care for a loved one, which is very helpful for carers who balance their caring responsibilities with work.


We feel Jointly is an innovative product we can offer carers in order to support them in their caring role. It is especially useful for those who are juggling work with care and those carers who are sharing the care with other family members, friends or neighbours.

Surrey county council

Benefits of cross-platform app development

Jointly is a cross-platform application. It can be accessed on the Web and downloaded from iOS and Android app stores. Because Jointly was developed as a cross-platform app, our app developers were able to:

  • Ensure consistent layout and functionality on different devices. 
  • Maintain a single code base.
  • Simplify the app development process. 
  • Gain efficiency to iterate future versions of the software faster.

Moving from Cordova to React Native

Jointly was initially developed using Cordova for iOS and Android smartphones. Cordova enables the wrapping up of CSS, HTML, and JavaScript code depending upon the platform of the device. It extends the features of HTML and JavaScript to work with the device. Later we took the decision to redevelop Jointly as a React Native application. Use of React Native had the following benefits:

  • The ability to achieve better performance.
  • A more native look and feel for the app. 
  • Native components are used in the architecture of React Native.

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App design & development services

Digital product design & app development services

A multidisciplinary team was required by Carers UK. The group collaborated on cross-platform app development as well as user experience design, initially using Cordova and then React Native.

Digital product design

  • User experience design
  • Journey mapping
  • Storyboarding
  • User flows
  • Wireframing
  • Lean UX prototyping
  • Information architecture
  • User interface design
  • Illustration & iconography

Web & mobile application development

  • Web & mobile application development
  • Cross-platform app development (Cordova, React Native, React)
  • Nodejs, Express 
  • Amazon AWS with CloudFront
  • Push notifications
  • Multi device testing
  • Automated and scripted testing
  • Acceptance testing
  • Technical product management
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